Payment and security

1. How do I use your site to buy?
2. Is payment over the Internet secure?
3. What if I do not want to pay over the Internet?
4. How do you ensure that someone else is not using my credit card
5. Why have you not accepted my order?
6. Are my personal details secure?

How to purchase

To make a purchase, simply find the product you want and click on the buy button. When you have finished making your selection click on the checkout button in the menu bar. This will take you to a secure part of the site where you can finalise your details.

Please note that we have a minimum order value of £30 before VAT and delivery charges.

Payment over the Internet

Our e-commerce shop has a 128bit encryption to ensure payment transaction details remain secure. Once your order has been despatched, the secure server database on which your details are temporarily held, automatically deletes them from its memory. We keep no long term electronic database of your payment details.

Other ways to pay:

Customers not wishing to pay over the Internet (which requires payment by credit or debit card), may pay

1. by credit card over the telephone to CyberSelect
2. by direct electronic transfer to our bank account

Please note: IBAN and Swift code must be quoted when making bank transfers within the EU. All bank charges must be paid by yourself in addition to the payment.

Please note that we do NOT accept cheques.

Credit card payment and validation

There is no charge made to a customer for payment by a credit or debit card. We will not debit your account until your order is about to be dispatched, unless it is a special order or custom made to your specification, eg Silent Gliss curtain tracks.

For orders above certain levels we may contact you for further information as a security measure to protect both card holders and ourselves.

For purchases above £500, we may only be able to deliver to the registered card address unless payment is made using direct electronic transfer to our bank account.

For purchases significantly above £1000 electronic transfer is usually required.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card does not, for any reason, authorise payment to us, we will not be liable for any delay or non delivery.

Non acceptance of orders

Orders placed over the Internet will receive an automatic acknowledgement by email. This does not imply acceptance of the order. Orders placed over the telephone will be verbally acknowledged but this also does not imply acceptance of the order.

Non acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable
• Our inability to obtain authorisation or additional credit card validation for your payment
• The identification of a pricing or product description error
• Our inability to provide a satisfactory level of after sales service due to the customer’s geographical location

Security of your information

CyberSelect Ltd does not maintain a database of credit card information. When you have made a purchase we will retain your name, address, etc in order to keep you up to date with future developments and maintain a database of registered software users. We will treat your information as confidential, but if you do not wish us to retain your details please advise us at the time and we will respect your wishes. We will not pass on your details to any third party, other than the supplier where goods are despatched directly from the factory, eg Silent Gliss custom made curtain tracks, or our professional advisors, such as accountants.