Delivery Information

Delivery

– Standard Delivery; 1-2 days (excluding Saturdays and Sundays)

Delivery Charges: UK Mainland

– Standard Delivery: up to 5 kg: £6.00 + VAT, (1-2 day delivery)
-Rako & Blustream equipment are charges at £15.00 & £12.50 + VAT for delivery.
-Orders outside of UK mainland are charges according to the delivery address.

General

UK orders placed before 3.00 pm and fulfilled from stock will normally be dispatched the same day for delivery on the next working day (not Saturday), but can be up to 5 working days for non-stock, or out of stock, items. Internet placed orders will receive an email, advising dispatch has taken place, for the next working day delivery.

We will deliver part orders where the majority of the items on the order are available, and the outstanding items are unlikely to come into stock within 7 days. In this case we will invoice for the whole order including the items out of stock, and advise you of this on the invoice. The balance of the order will be delivered without additional delivery charges. Where the customer specifically requests early delivery of items without waiting for the bulk of the order to become available, this will incur two delivery charges.

We use RDM (APC) next working day courier service (by 5:00pm) for UK mainland deliveries. This requires a signature upon delivery, to acknowledge that the package has been received in an undamaged condition and customers should ensure, therefore, that there is someone to receive the goods on the due delivery day. If acceptance of delivery is a problem, please contact us to make special arrangements. If our courier is unable to deliver and obtain a signature, they will leave a card to say they attempted delivery. When this happens please contact them immediately the next day, to prevent your goods being returned to us, which will incur additional delivery charges. If goods do not arrive on the agreed delivery day by 5.30 pm, call us the next working day to prevent your goods being returned to us, which will incur additional delivery charges

If upon inspection of the package contents you find anything missing or damaged, you must advise us within 7 days.

For the Remote Scottish Mainland and Highlands and deliveries involving a water crossing, the delivery service may take a little longer.

Special Orders

Some Items on the website are “Special Order” such as Curtain tracks, some projector drops and projector mounts and items specifically cut to length. Since these are custom made to customer specification, these items are non refundable unless faulty. Payment will be processed in advance of delivery. Delivery is usually between 5 and 10 working days. For goods other than curtain tracks that are special orders, we will advise you at the time of purchase the anticipated delivery time.

 

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